Return & Refund Policy

Last updated:  01/01/2026

At Forbesa, we are committed to providing high-quality organic and natural products and a reliable shopping experience.

This policy explains your rights and the conditions applicable to returns, refunds, damaged products, and order cancellations.

14-Day Return Period

You may request a return within 14 days of receiving your order, subject to the eligibility requirements below.

To qualify for a return, the product must:

• Be unused and unopened;

• Be in its original condition;

• Remain in its original packaging;

• Have all seals, labels, and protective packaging intact; and

• Be accompanied by proof of purchase.

Before returning any item, you must contact us at support@forbesa.com or through our website live chat.

Do not send a product back before receiving return instructions from our support team.

Organic, Beauty & Personal-Care Products

Due to health, hygiene, and product-integrity considerations, opened or used cosmetics, skincare products, oils, soaps, personal-care products, food products, supplements, or other hygiene-sensitive products may not be eligible for change-of-mind returns once their seal or protective packaging has been opened.

This exclusion does not affect your rights where a product is faulty, damaged, incorrectly supplied, or where applicable consumer law provides otherwise.

Damaged, Faulty or Incorrect Products

Please inspect your order when it arrives.

If your product is damaged, defective, leaking, contaminated, or different from what you ordered, contact us as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the problem;

• Clear photographs of the product;

• Photographs of the shipping packaging where relevant.

Once the issue has been reviewed, we may offer a replacement, refund, or other appropriate remedy in accordance with applicable law.

Non-Returnable Products

Unless faulty or otherwise required by applicable law, we generally cannot accept returns for:

• Opened or used cosmetics and personal-care products;

• Products with broken hygiene or safety seals;

• Perishable goods;

• Products that deteriorate or expire rapidly;

• Personalised or custom-made products;

• Gift cards; and

• Products explicitly marked as non-returnable where such an exclusion is legally permitted.

Natural Product Variations

Many Forbesa products contain naturally derived ingredients.

Natural products may reasonably vary between batches in colour, aroma, consistency, texture, or appearance.

Minor natural variations alone do not necessarily constitute a defect.

Return Shipping

For eligible change-of-mind returns, the customer may be responsible for return shipping costs unless applicable law provides otherwise.

If the product is confirmed to be faulty, damaged, or incorrectly supplied, Forbesa will provide an appropriate solution and cover reasonable return costs where required.

Our support team will provide the appropriate return address after approving the return.

Refunds

After receiving and inspecting an eligible returned product, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Original standard delivery charges will be refunded where required by applicable consumer law.

Order Cancellation

If you need to cancel an order, contact us as quickly as possible.

We will make reasonable efforts to cancel orders that have not entered fulfilment.

Once an order has been dispatched, cancellation may no longer be possible and the applicable returns procedure will apply.

International Customers

Customers may have additional mandatory consumer rights under the laws applicable to their country or region.

Nothing in this policy is intended to restrict rights that cannot legally be excluded.

Contact Us

For returns, refunds, or damaged-product claims:

Forbesa

Email: support@forbesa.com

Phone: +971 54 586 7197

Live Chat: Available through forbesa.com

Operational & Customer Service Address:

Al Habtoor Tower – Block A, Shop No. 5
King Faisal St – Al Nad – Hay Al Qasimiah
Sharjah, United Arab Emirates

Website: forbesa.com