Shipping Policy

Last updated: 01/01/2026

Forbesa provides international shipping to customers around the world through established global and regional logistics partners.

Our principal shipping partners include:

• DHL

• FedEx

• Aramex

Carrier availability depends on the destination, shipment type, service availability, and shipping option selected or assigned to the order.

Global Shipping

Forbesa ships to supported destinations worldwide.

Available destinations, shipping methods, estimated delivery times, and shipping charges are displayed during checkout.

Certain destinations may occasionally be unavailable due to carrier restrictions, customs requirements, sanctions, regulatory restrictions, or circumstances outside our reasonable control.

Fulfilment

Orders are fulfilled through our fulfilment operations in the United Arab Emirates and/or other authorised fulfilment locations where applicable.

Our primary UAE operational location is:

Al Habtoor Tower – Block A, Shop No. 5
King Faisal St – Al Nad – Hay Al Qasimiah
Sharjah, United Arab Emirates

Processing Time

Orders require processing before dispatch.

The applicable delivery estimate displayed at checkout should be considered together with any stated processing time.

Processing may take longer during weekends, public holidays, major promotions, unusually high order volumes, or where additional verification is required.

Estimated Delivery Times

Delivery times vary depending on destination and shipping service.

Available delivery estimates are displayed at checkout.

Depending on the destination, available services may include faster regional delivery, standard international delivery, or economy international delivery.

Delivery estimates are not guaranteed unless a particular service is expressly identified as guaranteed.

Shipping Charges

Shipping charges are calculated according to factors including:

• Destination;

• Package weight and dimensions;

• Shipping service;

• Carrier;

• Order value; and

• Applicable shipping promotions.

The final shipping charge will be displayed at checkout before payment.

Tracking

Where tracking is available, customers will receive tracking information after dispatch.

Depending on the shipment, tracking may be provided through DHL, FedEx, Aramex, or another authorised logistics provider.

Please allow some time after dispatch for tracking information to become active.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import VAT, taxes, brokerage charges, clearance fees, or other charges imposed by the destination country.

Unless explicitly stated during checkout that such charges have been collected by Forbesa, these charges may be the responsibility of the recipient.

Customs requirements and charges vary between countries.

Forbesa does not control charges independently imposed by customs authorities or other government agencies.

Customs Delays

International shipments may occasionally be delayed during customs clearance.

Customs processing times are controlled by the relevant authorities and may therefore fall outside Forbesa's direct control.

Customers should provide any information reasonably requested by the carrier or customs authorities to facilitate clearance.

Accurate Shipping Information

Customers are responsible for providing complete and accurate:

• Full name;

• Delivery address;

• Postal code where applicable;

• Telephone number; and

• Other information required for successful delivery.

If you discover an error after placing your order, contact us immediately.

We cannot guarantee that shipping information can be changed after fulfilment or dispatch has begun.

Failed Delivery

If a shipment cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, refusal to cooperate with customs requirements, or another circumstance attributable to the recipient, additional shipping or return charges may apply where legally permitted.

Lost Shipments

If your order appears to be lost or tracking has stopped updating for an unreasonable period, please contact us.

We will investigate the shipment with the relevant carrier.

Where a shipment is confirmed lost, we will provide an appropriate remedy in accordance with applicable law.

Damaged Shipments

If a package arrives visibly damaged or a product has leaked or broken during transit, please:

1. Photograph the external shipping package;

2. Photograph the damaged product;

3. Keep the packaging; and

4. Contact us as soon as reasonably possible.

This information helps us process claims with DHL, FedEx, Aramex, or the relevant logistics provider.

Contact

For shipping assistance:

Forbesa

Email: support@forbesa.com

Phone: +971 54 586 7197

Live Chat: Available at forbesa.com

Website: forbesa.com