Terms of Service

Last updated: 01/01/2026

Welcome to Forbesa.

These Terms of Service govern your access to and use of forbesa.com, including purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms.

1. About Forbesa

Forbesa is an online store specialising in organic, natural, and naturally derived products.

Forbesa is operated by a company registered in the United Kingdom, with operational and customer-service activities in the United Arab Emirates.

Full legal company information is provided in our Legal Notice.

2. Our Products

Forbesa offers organic, natural, beauty, personal-care, wellness, and related products.

The designation of Forbesa as an organic-focused store does not mean that every individual product or ingredient is certified organic.

Where a product is described as organic, certified organic, or carries a specific certification, the applicable product page should be consulted for the precise certification or composition information.

3. Natural Variations

Products containing natural ingredients may reasonably vary between batches.

Variations may include:

• Colour;

• Aroma;

• Texture;

• Consistency; and

• Appearance.

Such natural variations do not necessarily indicate that a product is defective.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, ingredient information, quantities, pricing, and instructions.

Customers should always review the ingredient list and product instructions before use.

Packaging and product appearance may occasionally change without materially changing the underlying product.

5. Allergies and Sensitivities

Natural ingredients may cause allergic reactions or sensitivity in some individuals.

Customers are responsible for reviewing ingredient information before use.

Where appropriate, we recommend conducting a patch test before applying a new cosmetic or skincare product extensively.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.

6. Health Information

Information published on Forbesa is provided for general product and educational purposes.

Unless explicitly stated and legally authorised, our products and website content are not intended to diagnose, treat, cure, or prevent diseases or medical conditions.

Product information should not be considered a substitute for professional medical advice.

7. Orders

Placing an order constitutes an offer to purchase the selected products.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

• Payment cannot be authorised;

• Fraud is suspected;

• Product information or pricing contains a material error;

• Stock is unavailable;

• Shipping is unavailable to the destination;

• Applicable laws or regulations prevent fulfilment.

If we cancel a paid order, the relevant payment will be refunded.

8. Pricing and Payment

Product prices are displayed in the currency selected or applicable to your market.

Shipping charges, applicable taxes, and other charges collected by Forbesa will be disclosed during checkout where required.

International customers may separately incur import taxes, duties, or customs charges.

9. International Sales

Forbesa serves customers internationally.

Certain products may be unavailable in particular jurisdictions because of local import, cosmetic, food, ingredient, regulatory, or shipping restrictions.

We reserve the right to restrict products or destinations where necessary to comply with applicable requirements.

10. Shipping

Forbesa uses international logistics providers including DHL, FedEx, and Aramex.

Shipping options, charges, and delivery estimates are governed by our Shipping Policy and the information presented during checkout.

11. Returns and Refunds

Returns, cancellations, damaged products, and refunds are governed by our Return & Refund Policy and applicable mandatory consumer law.

12. Intellectual Property

The Forbesa name, logo, visual identity, website design, original photographs, graphics, product descriptions, written content, and other proprietary materials are protected by applicable intellectual property laws.

Unauthorised commercial reproduction, distribution, modification, or exploitation is prohibited.

Third-party trademarks remain the property of their respective owners.

13. Prohibited Activities

You may not use Forbesa or its website:

• For unlawful or fraudulent purposes;

• To interfere with website security;

• To introduce malware or malicious code;

• To obtain unauthorised access to systems or data;

• To violate intellectual property rights;

• To submit fraudulent orders or payment information; or

• In any other manner prohibited by applicable law.

14. Third-Party Services

Our website may rely on third-party services including Shopify, payment processors, logistics providers, analytics providers, and other technology services.

Third-party services may be governed by their own terms and privacy policies.

15. Liability

Nothing in these Terms excludes or restricts liability or consumer rights where such exclusion would be unlawful.

To the maximum extent permitted by applicable law, Forbesa will not be liable for indirect or consequential losses that were not reasonably foreseeable.

16. Force Majeure

Forbesa will not be responsible for delays or failures caused by circumstances reasonably outside our control, subject to mandatory consumer rights.

These circumstances may include carrier disruptions, natural disasters, government restrictions, customs delays, strikes, severe weather, and major infrastructure disruptions.

17. Changes to These Terms

We may update these Terms periodically to reflect operational, regulatory, or business changes.

The current version will be published on forbesa.com with its latest revision date.

18. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. Contact

Forbesa

Email: support@forbesa.com

Phone: +971 54 586 7197

Live Chat: Available through forbesa.com

Operational & Customer Service Address:

Al Habtoor Tower – Block A, Shop No. 5
King Faisal St – Al Nad – Hay Al Qasimiah
Sharjah, United Arab Emirates

Website: forbesa.com